Terms of Service

You must be authorized to use Livacta on behalf of your organization and are responsible for activity under your account. Keep your credentials secure and tell us promptly if you suspect unauthorized access. You are responsible for the users you invite to your workspace and for the permissions you grant them.

When running voice campaigns through Livacta, you agree not to:

• Contact individuals without a lawful basis or required consent.
• Violate telemarketing, privacy, or communications laws in the regions you operate, including do-not-call rules and calling-hour restrictions.
• Send fraudulent, deceptive, or misleading content, or misrepresent who is calling.
• Use the platform for emergency services, or in any setting where a failed call could cause injury or serious harm.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the platform.
• Resell or provide access to the service in a way we have not agreed to in writing.

You are responsible for the legality of your campaigns and the contact lists you upload, including obtaining and keeping records of consent where the law requires it.

You retain ownership of the contacts, prompts, audio, and campaign data you upload. You grant us a limited license to host, process, and transmit it solely to provide the service to you. We may use aggregated, de-identified data that does not identify you or your contacts to operate and improve the platform.

Paid plans are billed according to the pricing agreed for your workspace. Fees are payable in advance and are non-refundable except where required by law. Usage-based charges, such as call minutes, are billed in arrears. We will give notice before changing prices.

We work to keep the service available but do not guarantee uninterrupted access. Telephony depends on carrier networks we do not control. We may update or discontinue features, and will give reasonable notice of material changes where practical.

You may stop using the service at any time. We may suspend or terminate access if you breach these terms, if your use puts the platform or other users at risk, or if we are required to by law. After termination we will make your data available for a reasonable period on request, then delete it in line with our Privacy Policy.

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that every call will connect or that analytics will be error free.

To the extent permitted by law, Livacta is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising from your use of the platform. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold Livacta harmless from claims arising out of your campaigns, your content, or your breach of these terms, including claims brought by the people you contact through the platform.

We may update these terms from time to time. When we make material changes, we will update the date above and notify you through the platform or by email. Continuing to use the service after the changes take effect means you accept the updated terms.

Questions about these terms? Reach us at legal@livacta.com.