Support

Email us at support@livacta.com and we'll get back to you within one business day. For urgent, campaign-impacting issues, mark your message as urgent in the subject line.

To help us resolve things quickly, include the campaign or IVR tree name, roughly when the problem happened, and what you expected to see instead.

• Build an IVR tree: design the call flow in the visual builder, record or upload a prompt for each step, then use the test call to hear it end to end.
• Upload contacts: import them into a contact group, which you can reuse across campaigns.
• Launch a campaign: attach an IVR tree and a contact group, confirm the schedule, then start it from the Campaigns screen.
• Read the results: the dashboard and analytics views summarize call outcomes, answer rates, and the menu choices recipients made.

• Calls are not connecting: check that the campaign is running, the contact numbers are in international format, and your calling window is currently open.
• A prompt sounds wrong: prompts are cached after upload, so re-upload the audio and run a test call to confirm the new version plays.
• Analytics look incomplete: results appear once calls finish, so a campaign that is still running will keep updating.
• Account and roles: admins manage the workspace, managers run campaigns, and viewers get a read-only analytics portal for their own campaigns.
• Someone asked not to be called: remove them from the contact group before the next run, and keep your own record of the request.

For planned maintenance and incident updates, contact support@livacta.com to be added to our notifications list.